CivicService Pulse
Methods for public questions

How the evidence is prepared.

Different transit questions require different evidence. Our approach keeps the sources, processing steps, comparisons, and limits beside each result.

01

One shared approach

Every result follows the same four checks.

1
Observe

Read the public source

Keep recent records and remove stale or unusable ones.

2
Locate

Place the record in Toronto

Connect it to a route, stop, ward, station, or local area.

3
Compare

Add an honest reference

Use recent history or city information only when the evidence supports it.

4
Explain

Show the result and its limit

Use plain labels so a result is not mistaken for a fact it cannot prove.

02

Methods by public page

Each page keeps its question and evidence together.

Observed

Surface service

Counts recently reported buses and streetcars. It shows feed visibility, not ridership or schedule adherence.

See surface service
Estimated

Subway pulse

Uses station trip updates to estimate train progress. Subway estimates remain separate from surface measures.

See the subway pulse
Screened

Ward equity screening

Uses one live service-distribution signal to identify questions for closer review. Grouped community context stays separate and no ward receives an equity grade.

Open the screening
Context

Local access

Connects stops with local areas and a street-based walking preview. It is not navigation or an accessibility audit.

Explore local access
Route evidence

Day in the life of a route

Shows current vehicle reports, stops, and named OpenStreetMap places. Monitored routes also include a separate 24-hour stored record.

Follow a route
Compared

Transit trends

Compares selected routes with observations near the same time of day while the historical record grows.

See transit trends
When historical comparisons are shownShow details
Building history

There is not enough evidence to describe the current value as usual or unusual.

Recent comparison

The current observation can be compared with a small recent sample near the same time of day.

Established reference

A stronger reference requires broader time coverage and enough comparable observations. It still describes feed visibility, not service quality.

How representative journey estimates are treatedShow details
Fixed trip

The same origin, destination, walking, riding, and transfer assumptions are used so observations remain comparable.

Changing surface reports

An estimated wait responds to mapped route length and current visible vehicles. It is not an observed passenger wait.

Private experiment

Journey forecasting remains in the protected Lab until its assumptions and validation support public use.

03

Evidence behind the civic questions

What each answer can and cannot carry.

The method begins with a public question. Evidence, assumptions, and missing information remain visible so a screening result is not mistaken for a final judgement.

Surface presence

Where is surface service present or uneven?

Evidence used
Recent bus and streetcar reports, route shapes, stops, and schedules.
How it is combined
Fresh vehicle reports are placed on mapped routes and compared across corridors and areas.
What it can tell us
Where public-feed vehicle presence is stronger, lighter, or changing now.
What it cannot tell us
Passenger demand, crowding, punctuality, or the cause of a service pattern.
Passenger waiting and reliability

Is service arriving when people expect it?

Explore this question
Evidence used now
Vehicle positions, route direction, published schedules, time of day, and stored observations.
How the framework works
Frequent service is assessed through spacing and additional waiting. Less frequent service is assessed against its timetable. These remain separate measures.
What is available now
Early mapped-spacing evidence and scheduled service. Passenger waiting and timetable adherence are not yet published results.
What comes next
Direction-specific stop passage history, coverage checks, outcome validation, and suppression when evidence is too thin.
Journey dependability

How dependable is a cross-city journey?

Evidence used
Walking paths, scheduled transit, transfers, visible vehicles, and subway updates.
How it is combined
Walking, waiting, riding, and transferring are kept distinct.
What it can tell us
Which leg contributes most to a representative journey's estimated time or uncertainty.
What it cannot tell us
A guaranteed arrival time or the experience of every traveller.
Related evidence guides

Sources, processing, and interpretation.

Review the short methodology, check the origin and coverage of each source, or see what happens before a result is published.